HOW WELL DOES YOUR STORE CONNECT WITH YOUR CAMPUS COMMUNITY?
HOW WELL DOES YOUR STORE PROVIDE ACADEMIC SUPPORT TO YOUR INSTITUTION AND COMMUNITY?
2A. PLEASE ANSWER THE FOLLOWING QUESTIONS:
2B. PLEASE PROVIDE EXAMPLES:*
Please provide specific examples of how your store not only recognizes, but is forward thinking in supporting the academic mission of the institution it serves is mission-critical and integrates that awareness into everything it does. Feel free to include faculty/administrator testimonials, if doing so helps illustrate your examples.
*IMPORTANT: Please limit your explanations and examples in this section to a maximum of 1,200 words (typically 2 pages or less), and no more than 3 pieces of supporting documentation.
HOW DOES YOUR CUSTOMER SERVICE RATE?
3A. PLEASE ANSWER THE FOLLOWING QUESTIONS:
WHAT WOULD A SECRET SHOPPER SAY ABOUT HIS/HER SHOPPING EXPERIENCE?
4A. PLEASE ANSWER THE FOLLOWING QUESTIONS:
IS YOUR STORE COMMITTED TO WORKPLACE SATISFACTION AND PROFESSIONAL DEVELOPMENT OF ITS STAFF? WOULD YOUR STAFF RECOMMEND WORKING THERE TO OTHERS?
DOES YOUR STORE MEET ITS FINANCIAL OBLIGATIONS TO ITS INSTITUTION, ITS BOARD OF DIRECTORS, OR ITS PARENT COMPANY?
6B. PLEASE PROVIDE EXAMPLES:*
Please provide specific information about your store’s financial objectives, benchmarks, and reporting structure to demonstrate its soundness and ensure profitability and accountability. In addition, please provide answers and/or supporting documentation for each of the following:
*IMPORTANT: Please limit your answers and examples in this section to a maximum of 1,800 words (typically, 3 pages or less), and no more than 5 pieces of supporting documentation. Thank you.